We have come a long way over the past three years. We have come from a couple guys doing a job to 25+ guys doing several jobs each day. We have a good reputation, many happy clients and people call us when they need finish work done. I think most people would consider us successful. But we still have more to learn. I talk to many clients before, during and after a project is done and for the most part when the job is done the client is normally happy. I say “normally” because we are not perfect and we do make mistakes but we always fix the errors and make sure the client is happy. But during the job as the work is being done we sometimes miss little things or don’t necessarily do it the “way” the client was thinking. I struggle with this because it really isn’t our fault or the clients fault. Both parties have something in mind but neither party completely explains what “it” is. Both parties have the same goal in mind but it just doesn’t seem to get written down or communicated in some way. And I honestly don’t know the best way to solve it or even if there is a way to really solve it.

The reason it is on my radar is because it costs us money. Normally what I am talking about our very minor things and are not huge things to worry about. But since we have 12-15 jobs going on each day in various stages and trades these little things add up. We train our guys and they are all good craftsmen and now what is “right” and “wrong” but sometimes these small mistakes I think don’t have to happen. I also know that it is unrealistic to believe they will “never” happen.

We do document what we are doing and the client tells us what they want but there are things that happen that cause us to redo things. Again I am not trying to look for fault I am looking for a solution to the process. One thing we have done is we have created a customer portal that is currently being tested that will allow the client to see what is going on as it pertains to milestones within the project, this will also include pictures. I believe this will help some but I am still looking for ways that we can keep both parties on the same page throughout the project. Our guys need more details and the client needs more details but some of these details are not available before a project starts. They show up once it is started and many of them need decisions instantly in the field. We always work on the side of quality but that does not always solve the mishaps. If you have any ideas let us know…We will continue to do the best we can.

Take care and Have an Amazing Day.

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